Postal Service contract drivers faulted for English-language violations

A recent investigation by the organization’s inspector general found that numerous independent contractors delivering mail for the U.S. Postal Service lack necessary security credentials and English language skills. As reported by FreightWaves, the audit identified significant gaps in background checks, with only 35 percent of interviewed carriers possessing valid identification badges. Inconsistent oversight has reportedly led to instances of mail being discarded or stolen by unauthorized personnel.

Financial and operational mismanagement was also highlighted, including $1.9 million in overpayments due to incorrect rate applications. The report noted that some drivers could not answer basic questions in English, violating contract terms. The inspector general warned that "limited English proficiency can impede a carrier’s ability to interpret traffic signs," navigate routes, or manage emergencies, ultimately threatening public safety and the integrity of the mail.

The audit further criticized the lack of standardized accident reporting for smaller delivery contractors and observed unsafe driving habits, such as operating vehicles while sitting on center consoles. While the Postal Service defended certain vehicle modifications as being within policy, it agreed to update its communication regarding language requirements by mid-2027 and improve automated systems for tracking badge expirations to ensure only authorized drivers access facilities.